At Turner Wear Ltd., we are committed to providing a smooth and reliable shipping experience for our customers. Whether you’re ordering within the UK or internationally, we strive to get your order to you as quickly as possible. Please read through our Shipping Policy below to learn about our shipping processes, fees, and delivery times.
1. Shipping Locations
We offer shipping to the United Kingdom and internationally. During checkout, you will be able to select your location, and we will provide you with the shipping options available for your country or region.
2. Shipping Methods
We offer a variety of shipping methods to suit your needs. Below are the standard shipping options:
Standard Shipping (UK Only):
Delivery typically within 3-5 business days.Expedited Shipping (UK Only):
Delivery typically within 1-2 business days for faster shipping.International Standard Shipping:
Delivery typically within 7-14 business days depending on the destination country.International Express Shipping:
Delivery typically within 3-7 business days for expedited delivery.
Please note that shipping times may vary based on your location, local customs processing, and other factors.
3. Shipping Fees
Shipping costs are calculated based on the weight of your order and the shipping destination. During the checkout process, you will see the available shipping options and the associated costs. Below is an approximate guide to shipping fees:
UK Standard Shipping: £3.99 (Free on orders over £50)
UK Expedited Shipping: £6.99
International Standard Shipping: Starting at £7.99
International Express Shipping: Starting at £15.99
Exact shipping costs will be shown at checkout based on your order and delivery location.
4. Processing Time
Once you place your order, we process it as quickly as possible. Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays may experience a slight delay in processing.
Order Confirmation: You will receive an email confirming your order shortly after your purchase.
Shipping Confirmation: Once your order has been shipped, you will receive another email with tracking information (if applicable).
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress through our delivery partner’s website. Please note that tracking information may take 24-48 hours to become available.
If you do not receive tracking information or have any questions regarding your order, please contact us at payment@turnerwear.com, and we will assist you promptly.
6. Customs & Import Duties (International Orders)
For international orders, customs duties and taxes may be charged once the shipment reaches your country. These additional charges are the responsibility of the customer and are not covered by Turner Wear Ltd.. We recommend contacting your local customs office for more information about potential duties or taxes before placing your order.
Please note that Turner Wear Ltd. has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, and delays may occur due to customs procedures.
7. Missing or Lost Shipments
While we do our best to ensure that your order arrives safely and on time, we are not responsible for items lost or delayed during transit. Once the package has been handed over to the carrier, it is in their care.
Lost Packages: If your tracking information shows that the package has been delivered but you have not received it, please contact the shipping carrier directly. If you need assistance, feel free to reach out to us at payment@turnerwear.com.
Delayed Packages: If your order is delayed, we recommend checking the carrier’s website for updates or contacting them for more information. If you need further assistance, we are happy to help.
8. Shipping Restrictions
We currently do not ship to the following regions:
P.O. Box addresses
Certain remote locations
If you are unsure whether we ship to your location, please feel free to contact our customer service team at payment@turnerwear.com before placing an order.
9. Order Cancellations
Once an order has been shipped, we are unable to cancel it. However, if you need to cancel your order before it has been shipped, please contact us immediately at payment@turnerwear.com. We will do our best to accommodate your request.
10. Contact Us
If you have any questions about shipping or need assistance with your order, please don’t hesitate to contact our customer service team. We’re happy to help!
Email: payment@turnerwear.com
Phone: +44 7477 249265
Business Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT)
11. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective immediately upon publication. Please review this page periodically for any updates or changes.
12. Final Thoughts
We aim to provide the best shopping experience possible, and that includes reliable, fast, and affordable shipping. Thank you for choosing Turner Wear Ltd.. We are excited to deliver high-quality jackets and trousers straight to your door!