At Turner Wear Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a simple and hassle-free Return & Exchange service. Please read through our Return & Exchange policy below to ensure a smooth process.
1. Return Eligibility
We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, your item(s) must meet the following conditions:
The item must be in original condition—unused, unworn, and with the original tags still attached.
The item must be returned in its original packaging (if applicable).
Proof of purchase (order confirmation or receipt) is required.
Non-returnable items include:
Sale items
Gift cards
Intimate or personal care items (such as underwear, swimwear)
Please note that items not meeting the above criteria will not be accepted for return or exchange.
2. How to Return or Exchange an Item
To initiate a return or exchange, please follow these simple steps:
Contact Us:
Send an email to payment@turnerwear.com within 30 days of receiving your order. Include the following information:Order number
Item(s) you wish to return or exchange
Reason for the return or exchange
Return Authorization:
Upon receiving your request, our customer service team will respond with a Return Authorization Number (if applicable) and further instructions.Ship Your Return:
Once authorized, return the item(s) to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or there was an error in fulfilling the order. We recommend using a secure, trackable service to ensure that your return is properly documented.
3. Refunds
After we receive your returned item(s), we will inspect them to ensure they meet our return criteria. If everything is in order, we will process your refund.
Refund Method: The refund will be issued to the original payment method used at the time of purchase.
Processing Time: Refunds are typically processed within 5–7 business days after the returned item is received. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Non-refundable Charges: Shipping fees are non-refundable unless the return is due to a mistake on our part or the item is defective.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, simply follow these steps:
Contact Us:
Email us at payment@turnerwear.com within 30 days of receiving your order, specifying the item(s) you wish to exchange and the desired replacement size, color, or style.Return & Replacement Process:
Once we receive your return and verify that it meets the criteria, we will process the exchange and send you the replacement item(s).
If the replacement item is of a higher value than the original, you will be charged the difference.
If the replacement item is of a lower value, we will issue a refund for the price difference.
5. Defective or Incorrect Items
We strive to deliver high-quality products. If you receive an item that is defective or incorrect, please contact us immediately at payment@turnerwear.com. We will provide you with a pre-paid return label and offer either a replacement or a full refund, including shipping charges.
Please provide the following when contacting us about defective or incorrect items:
Photos of the defective or incorrect item
A description of the issue
6. Return Shipping Address
Please send all returns to the following address:
Turner Wear Ltd.
169 Birch Road
Oldbury, West Midlands
United Kingdom, B68 0EP
7. Order Cancellations
Once an order is placed, we begin processing it immediately. If you wish to cancel your order, please contact us at payment@turnerwear.com as soon as possible. We will attempt to cancel the order before it is processed, but once it has been shipped, we are unable to cancel it. In that case, you can follow the Return & Exchange process upon receiving your item.
8. Final Sale Items
Certain items are final sale and cannot be returned or exchanged. These include:
Sale items
Gift cards
Intimate and personal care products (such as underwear or swimwear)
These items are clearly marked as non-returnable at the time of purchase.
9. Customer Responsibility
We encourage customers to carefully review their order before completing the purchase to ensure the correct items are selected. Please also ensure that your shipping address is accurate to avoid delays in delivery. If you notice any errors after placing your order, please contact us immediately, and we will do our best to assist you before the order is processed.
10. Policy Updates
We reserve the right to update or modify this Return & Exchange policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have any questions or concerns regarding our Return & Exchange policy or need assistance with a return, please contact us:
Email: payment@turnerwear.com
Phone: +44 7477 249265
We’re here to help and make your experience with Turner Wear Ltd. as smooth as possible!